Refund policy

Last Updated: August 1, 2026

At Luvy Nova, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below before submitting a return request.

Return Policy

Returns may be requested within 30 days of the date your order is delivered.

To be eligible for a return, all items must:

  • Be unused, unworn, and unwashed.
  • Include all original tags and labels.
  • Be returned in their original packaging whenever possible.
  • Be free from stains, makeup, perfume, odors, pet hair, or any signs of wear.

Items that do not meet these requirements may be refused.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Clearance items
  • Gift Cards
  • Customized or personalized products
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings
  • Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and its packaging

We'll review your request promptly and work to provide a suitable resolution.

Return Authorization

Before returning any item, please contact our Customer Care team for approval.

📧 Email
vip@luvynova.com

Include the following information:

  • Order number
  • Full name
  • Reason for the return
  • Photos (if applicable)

Once approved, we'll provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of:

  • A damaged item
  • A defective product
  • An incorrect item shipped by Luvy Nova

We recommend using a trackable shipping method, as we cannot be responsible for packages lost during return transit.

Refunds

After your returned package is received and inspected, we'll notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Refunds typically appear within 5–10 business days, depending on your financial institution.

Order Changes & Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return your eligible item and place a new order through our website.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

📧 Email
vip@luvynova.com

📍 Business Address (Not a Return Address)
1926 County Road 35
Vossburg, MS 39366
United States

Please Note:
The address above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and the correct return instructions.

Thank you for shopping with Luvy Nova. We're committed to providing quality fashion, dependable customer support, and a smooth shopping experience from start to finish.